Hello,
I agree that this is a bit annoying. If the tickets come in like in your example (and if I have the time) I edit the extra lines out of it. But it would be brilliant if this could be addressed by Solarwinds.
It is more than a "cosmetic" issue because if a ticket starts to get complicated and the entries grow, it can be very difficult to read and follow up the history.
Regards,
Eberhard